FAQ'S
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Whether it’s service scheduling or general questions, send us a message and we’ll guide you right away.
Our Location
- 780 N Euclid St Anaheim, ca 92801
- (888) 789-1090
- info@seashell-mink-366302.hostingersite.com
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Keep Your Kitchen Safe With Professional Cleaning
Protect your business with reliable grease trap cleaning you can count on. Our certified team keeps your system flowing smoothly, prevents costly issues, and ensures full compliance every.
Admin Support
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Mike with Grease Company always provides friendly customer service. He’s able to provide grease pumping service when in impossible situations.
Pua Tanielu
Operations Manager, Downtown Diner
Got the grease gone quickly and efficiently. No mess, no fuss. Trusted team removed 1,500 gallons easily. I Highly recommend them for grease removal.
Jerrold Ridenour
Restaurant Manager, Anaheim Starbucks
The Grease Company is excellent! They provided last-minute service quickly and efficiently, accommodating our needs without any hassle or delay.
Diana Mejia
Restaurant Owner, Orange
FAQ'S
Frequently Asked Questions
Answers to Your Most Common Grease Traps and Used Cooking Oil Collection Questions
1. What is the best way to reach your team directly?
You can contact us via phone, contact form, or email. Phone calls connect you directly with support staff for immediate responses. Using the contact form lets you include details for quicker handling. We aim to respond promptly and route your inquiry to the right department for the fastest solution.
2. How long does it take to receive a reply to my message?
Our team strives to respond within one business day. Some inquiries may take longer if additional research or coordination with other departments is necessary. If your matter is urgent, calling us directly usually ensures the fastest resolution and helps us address your needs more efficiently.
3. What information should I include when contacting you?
Please include your name, contact details, and a detailed description of your question or issue. If applicable, reference numbers, addresses, or service details help us diagnose and resolve your concern faster. The more accurate information you provide upfront, the quicker and more precise our support team can be.
4. Can I send attachments or images with my inquiry?
Yes, include photos or documents when relevant to your question or request. Visuals help us understand issues that are hard to describe in text. Be sure attachments are clear and relevant to avoid delays, and we’ll review them as part of your support case.
5. Do you offer support outside regular business hours?
Standard support operates during published business hours, but we do our best to help urgent issues as they arise. For fastest assistance after hours, phone support availability may vary, and emailing or using the contact form allows us to begin addressing your request promptly the next business day.
6. What should I do if I don’t receive a reply?
Check your spam or promotions folder first; automated replies can sometimes land there. If you still haven’t heard from us within one business day, follow up through another method, such as calling us directly or resubmitting the form, so we can prioritize your inquiry promptly.